Each product has it’s own return policy listed on the product page. Returns are accepted for damaged, broken paddles or if you just don’t like it. It is rare, but just let us know so we can fix the problem and get you what you want ASAP. You can use our contact form to contact us. Breakages are extremely rare but they can happen. If a paddle breaks due to faulty workmanship (highly unlikely) or a fault in the wood (it’s always the tree’s fault) I may offer you a comparable replacement item if one is available. I may require the broken item to be returned to me so I can examine it to better understand the reason for the breakage.
I gladly accept returns for exchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- Contact me within: 3 days of delivery
- Ship items back within: 7 days of delivery in perfect condition.
- We don’t accept cancellations – But please contact me if you have any problems with your order.
The following items are exempt from returns and can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Custom or personalized orders
- Items on sale - Unfortunately, we cannot accept returns on sale items or gift cards.
Conditions of return
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.